Use the C.R.A.P. test to evaluate a website you are unsure about:
Source: This video was created for CCCOnline by Stefanie Stephens.
C - Currency
Consider your topic and determine if you need a current or historical viewpoint.
R - Reliability
Consider the type of information included in the resource. Anyone can publish their opinion to the web, but that does not mean it is reliable
A - Authority
Consider who is the creator of the website and author of the articles you are viewing. Tips: look at links titled "About Us", "FAQ", "Background" or "Biography".
P - Purpose
Sometimes authors are sponsored by corporations to publish information. If so, the author will have a conflict of interest that results in biased information.
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Relevant Australian Standards for management are available through the Library's subscription to Australian Standards Online. Please note: Standards Australia is a 1 user-at-a-time licence. If the standard you would like to view says "view users", that means someone else is utilising the database and you will need to try again later.
Search the below standards:
AS/NZS ISO 10001:2012
Quality management - Customer Satisfaction - Guidelines for codes of conduct for organizations
AS/NZS ISO 31000:2018
Risk management - Guidelines
AS/NZS ISO 9000:2016
Quality management systems - Fundaments and vocabulary